WAUSAU — The Greater Wausau Chamber of Commerce will present a special program next month featuring international speaker, trainer and author David K. Aaker, IOM. A Customer Service Interactive Seminar will be held on the morning of Wednesday, August 31
Category: Customer Service
Empathic customer service solution deciphers what the
Everyone has had a bad experience with customer service. Whether it’s being held in a phone queue forever or trying to get a not-so-smart chatbot to understand what you need, the frustration of not having your situation simply and speedily
Google and the Internet Archive are the first customers to
Google is going to start paying for its use of Wikipedia information to help power its knowledge panels in Google Search. The search giant, along with the digital library the Internet Archive, are the first customers for the still relatively
How to Elevate Customer Service by Design
For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.
The reason that you and I, as customers, consistently receive
4 real-world customer journey map examples
While customer journey maps can help teams align brand offerings with the buying process, creating them can be challenging.
Creating customer journey maps is both an art and a science, as it forces CX teams to predict how the buying … Read More
5 Examples Of Great Customer Service On Social Media
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You need to meet your customers where they usually are. You need to learn how leading brands provide exceptional customer service on social media.
How pivotal is the role of social media in customer service? In