Ever-evolving technology is constantly changing how customer service is done. From call centers to contact centers, businesses are looking for ways to automate manual tasks and take care of their customers better. Customer support has always been a challenging task
Month: June 2022
How Customer Service Teams Can Find A Balance Between Tech A
Liz Tsai is the founder and CEO of HiOperator, a scalable customer-service-as-a-service solution.
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With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in
How to conduct a cyber-resilience assessment
By
Periodic assessments of cybersecurity plans, policies and procedures ensure cybersecurity programs are fit for purpose and ready for use in the event of an attack.
Referred to as cyber resilience, these assessments define an organization’s ability to
Should You Invest in the iShares U.S. Home Construction ETF
Launched on 05/01/2006, the iShares U.S. Home Construction ETF (ITB) is a passively managed exchange traded fund designed to provide a broad exposure to the Industrials – Engineering and Construction segment of the equity market.
Passively managed ETFs are
A’ design award and competition welcomes summer inviting
a’ design award and competition opens its platform for 2023
Temperatures are rising, and iced coffees, beach escapes and relaxing hotel resorts are much needed. As international platform A’ Design Award and Competition is calling for 2023 entries, we highlight
the LEAD VIP room is a place to rediscover the value of
vintage clothing preserved as sustainable entities
TEKI Design’s VIP room, created for LEAD, a retail company located in Hiroshima, Japan, is a space where shoppers can rediscover a sense of value for vintage clothes. In a renewal of the