Month: June 2022

7 Top AI Trends in Customer Service

Ever-evolving technology is constantly changing how customer service is done. From call centers to contact centers, businesses are looking for ways to automate manual tasks and take care of their customers better. Customer support has always been a challenging task for companies to manage, and with the introduction of artificial intelligence (AI) solutions, it’s easier than ever before.

In this

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How Customer Service Teams Can Find A Balance Between Tech A

Liz Tsai is the founder and CEO of HiOperator, a scalable customer-service-as-a-service solution.

With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in previous years. After all, during the 2021 holiday season, retailers and companies alike saw consumers spend $204.5 billion, an 8.6%

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How to conduct a cyber-resilience assessment

Periodic assessments of cybersecurity plans, policies and procedures ensure cybersecurity programs are fit for purpose and ready for use in the event of an attack.

Referred to as cyber resilience, these assessments define an organization’s ability to recover and resume operations following a disruptive event. Modifying the assessment process to determine an organization’s resilience, however, goes beyond

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Should You Invest in the iShares U.S. Home Construction ETF

Launched on 05/01/2006, the iShares U.S. Home Construction ETF (ITB) is a passively managed exchange traded fund designed to provide a broad exposure to the Industrials – Engineering and Construction segment of the equity market.

Passively managed ETFs are becoming increasingly popular with institutional as well as retail investors due to their low cost, transparency, flexibility and tax efficiency.

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A’ design award and competition welcomes summer inviting

a’ design award and competition opens its platform for 2023 


Temperatures are rising, and iced coffees, beach escapes and relaxing hotel resorts are much needed. As international platform A’ Design Award and Competition is calling for 2023 entries, we highlight some summery, holiday-inspired projects from past years to gear that inspiration. While scrolling down, keep into account that the benefits

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the LEAD VIP room is a place to rediscover the value of

vintage clothing preserved as sustainable entities


TEKI Design’s VIP room, created for LEAD, a retail company located in Hiroshima, Japan, is a space where shoppers can rediscover a sense of value for vintage clothes. In a renewal of the typical cluttered vintage store, architect Tatsuya Nishinaga instead creates a minimal, almost exhibition-like showcase to display vintage clothing in a

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