With inflation impacting economies around the world, price increases are practically unavoidable, but that doesn’t mean customers welcome the price change. Even if consumers understand the price increase, it still could impact their buying decisions. How do businesses raise prices
Category: Customer Service
The Platinum Age Of Customer Experience Has Arrived
Ingrained deep into the bedrock of modern business, customer experience—or CX—has come a long way since it was first studied back in the 1960s. From theorists to early marketing aficionados, the growth of CX is the result of no one
7 Top AI Trends in Customer Service
Ever-evolving technology is constantly changing how customer service is done. From call centers to contact centers, businesses are looking for ways to automate manual tasks and take care of their customers better. Customer support has always been a challenging task
How Customer Service Teams Can Find A Balance Between Tech A
Liz Tsai is the founder and CEO of HiOperator, a scalable customer-service-as-a-service solution.
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With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in
How Can You Recover From Customer Service Blunders?
Every day for the last week my newsfeed has been riddled with customer service disasters, and it really does bring three issues to light:
- Right or wrong, it happens to everyone,
- There is more than one side to every story,
Embracing the Concept of Customer Advocacy
You have done an excellent job of getting people to embrace your brand in a really profound way. Social media really helped you to accomplish that and now you are at the point where your clients and prospective clients are