New & Notable is a cultural catchall that highlights interesting new products and projects from our brilliantly creative members of The List. With new releases, events, and goings-on,
Artificial intelligence can improve both the employee and customer experience in several major ways.
As the labor shortage in the customer service industry continues, customers’ expectations are becoming more rigorous. In a recent survey, 90% of consumers said that getting an immediate response to their customer service questions is important or very important. Most respondents also indicated that a slow