Month: August 2022

How AI Can Help Tackle Your CX

Artificial intelligence can improve both the employee and customer experience in several major ways.

As the labor shortage in the customer service industry continues, customers’ expectations are becoming more rigorous. In a recent survey, 90% of consumers said that getting an immediate response to their customer service questions is important or very important. Most respondents also indicated that a slow

Read More

NArchtikTURA exhibits botticelli masterpiece at warsaw royal

renaissance masterpieces on display in warsaw 


From June 21 to September 18, the ‘Botticelli tells a story. Paintings by Renaissance masters from the Accademia Carrara collection’ exhibition designed by NArchitekTURA, will be on display at the Royal Castle in Warsaw, Poland. The exhibition features nine Renaissance masterpieces including works by masters Giovanni Bellini, Vittore Carpaccio, Cosmè Tura, Lorenzo Lotto,

Read More

The Future of CX & Customer Service?

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want?

Voice-recognition applications are nothing new, but artificial intelligence-driven digital voice brings a level of sophistication to the table that has been unheard of before.

Whereas most people do not like using interactive voice response (IVR) technology (“For English, press 1. For Spanish,

Read More

How FIs Can Combat the Rise of Nation-State Sponsored

Image: Shutterstock

Cybercrime damages are predicted to go as high as $10.5 trillion in 2025 – around $333,000 per second, according to Cybersecurity Ventures. One of the reasons behind the predicted increase is the rise of hostile nation-state sponsored attacks.

Economies impacted by sanctions, those experiencing downward economic trends and those that simply want to see another state disrupted often

Read More