The last couple of years has seen strong growth in the digital media sectors, which include digital video content, downloaded or streamed digital music, digital games and electronically published content. As digital products can now easily be delivered to any
Category: Customer Service
The future of sales for off-highway equipment
Multiple forces—accelerated by the COVID-19 pandemic—are reshaping the market for off-highway equipment (which includes mobile construction, agriculture, and mining machinery along with outdoor power equipment) for dealers. Customer expectations for
Develop a Strong Customer Service Philosophy in Four Steps
A customer service philosophy is a short statement that provides a framework for customer interactions. It can be as brief as a phrase or sentence, or it can be as long as a paragraph. Similar to a mission statement, it’s
Increase Revenue With Digital Ads in Your Retail Space
These days, people seamlessly switch between their phones, their computers, and local stores when making purchases and returns. Just think about all the websites and apps that now offer in-store, pickup, and shipping options, letting customers know whether an item
Findings From the NICE 2022 Digital-First Customer
Report findings reveal potential blind spots among service providers and areas for improvement in digital and self-service customer service options.
As digital and self-service channels continue to proliferate and evolve, so do consumer expectations. This has left many organizations struggling
Customer service excellence in 2022
Customer care leaders are facing a perfect storm of challenges: call volumes are up, employees are leaving and harder to replace, and digital solutions aren’t yet delivering on their full promise. Add rising customer expectations