Customer Service

Embracing the Concept of Customer Advocacy

You have done an excellent job of getting people to embrace your brand in a really profound way. Social media really helped you to accomplish that and now you are at the point where your clients and prospective clients are totally involved with what you are doing and what you are offering. That is not only beneficial for the obvious

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Understanding Web-To-Print From Customers Point of View

Even though web-to-print software is often looked upon as a need of the printer looking forward to sell his products online, it is not meant for the printers to use it themselves, firsthand. It’s their customers who are to use the web-to-print software to design their desired products. There are three parties typically involved around the web-to-print software whose perspective

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How to Tell the Customer He Is Wrong

As a business owner, I do whatever possible to make my customers happy. When they ask for a new feature, I get to work on the proposal right away, and will have it to them ASAP. If they wish to negotiate the price, I set up a meeting to discuss the requirements. When I’m convinced the price is too high,

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Do It Their Way: Connecting With Clients & Members

Communicators have become lazy and cheap. When a new message is upon them, or when the last message did not attain the desired reach, the modern communicator can, unfortunately, be heard mumbling under their breath “we’ll just put it up on Facebook.” There is so much more to really communicating with your clients or members than just posting another post

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