Mathematicians Found Optimal Parameters for Self-Service

RUDN mathematician in collaboration with scientists from Belarus created a mathematical model of a self-service system. The results of the study can help calculating the optimal parameters to ensure maximum profit and users’ satisfaction — for example, customers in stores.

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Improving the customer experience with virtual and augmented

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Not so long ago, the perception of immersive technologies was confined to science

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EV manufacturers rank behind other premium brands in

Electric vehicle-only automakers are trailing other premium brands in shopping experience satisfaction, a report out Monday from retail service tracker Pied Piper found.

The Pied Piper Prospect Satisfaction Index, or PSI, uses about 70 best-practice behaviors to measure retail service

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Customer Service The Marriott Way

It

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5 best practices for customer journey mapping

Customer journey maps can offer valuable insights, but organizations should compare these maps to actual customer behavior and feedback to improve CX.

To create an effective customer journey map, CX teams should set clear goals, collect feedback from customers

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Why You Need to Hire a Decision Scientist.

Late last year, I was going over some data insights with our customer experience (CX) team when we learned our agents were spending too much time in the chat tool manually answering standard questions and repeatedly collecting the same information

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