Philipp Heltewig, a visionary leader in conversational AI experiences, is the CEO and co-founder at Cognigy.
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The voicebot revolution is in full force, and voice AI for customer service is taking flight. Voice has already woven itself into
Category: Customer Service
Mobile phone service complaints to telecommunication
Mobile phone service providers are failing to provide adequate coverage and are selling consumers products they cannot use, according to the Telecommunications Industry Ombudsman.
Key points:
- The ombudsman received 63,000 complaints about mobile phones in two years
- People have been
Customer and employee experience: The new normal
In fact, Pew Research found that a full 86% of respondents to a survey about post-pandemic life expect the pandemic to have lasting effects on everyday experiences. In the context of retail and ecommerce, more people expect to shop online
Top 10 Tips For E-Commerce Financial Services
Digitalization is the name of the game for modern businesses, so more companies require financial services. As a forward-thinking business leader, you may already be using online financial services or “fintech.” However, catching up on the trends is not enough.
Seven Ways To Create A Content Experience
Beyond what you sell, you want customers to know who you are, what you stand for and more.
Content marketing is a sound strategy. Using email, texting and social media, companies and brands are taking advantage of an effective
Do AI Chatbots Offer Untapped Potential For Optimizing
When customers have a question or an issue that needs to be resolved, perhaps the last thing they want is to deal with long wait times.
It’s frustrating to have to watch for an email response or stay on the