The Future of CX & Customer Service?

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want?

Voice-recognition applications are nothing new, but artificial intelligence-driven digital voice brings a level of sophistication to the table that has been unheard

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Can a Loyal Customer Base Help Banks Ride Out Inflation

The last few months have been a painful crash course in inflation for financial service institutions. And while inflation has reached its highest level in decades in many countries, the US ranks consistently high when compared to the rest of

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Time to Step Up and Provide Proactive CX

The digital experience is not keeping up with the needs of B2B buyers and customers. They want B2C-like experiences. Can you deliver?

Customer experience is about designing the right experience, actively working to understand customer needs before they tell you,

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How Conversational AI Bridges the Gap for Retail Customers

Opinions expressed by Entrepreneur contributors are their own.

Along with many other things, the past two years of the pandemic have changed our consumer patterns, with 89% of shoppers expressing concerns about in-store shopping and proximity to other people.


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Transforming Customer Service Starts With Voice AI

Philipp Heltewig, a visionary leader in conversational AI experiences, is the CEO and co-founder at Cognigy.

The voicebot revolution is in full force, and voice AI for customer service is taking flight. Voice has already woven itself into

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Mobile phone service complaints to telecommunication

Mobile phone service providers are failing to provide adequate coverage and are selling consumers products they cannot use, according to the Telecommunications Industry Ombudsman. 

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