If you do not adequately train your employees in customer service, it could bring many problems to your business.
By giving the team detailed information about your products or services and setting a standard, your employees will become more productive
Artificial intelligence can improve both the employee and customer experience in several major ways.
As the labor shortage in the customer service industry continues, customers’ expectations are becoming more rigorous. In a recent survey, 90% of consumers said that getting
AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want?
Voice-recognition applications are nothing new, but artificial intelligence-driven digital voice brings a level of sophistication to the table that has been unheard
The last few months have been a painful crash course in inflation for financial service institutions. And while inflation has reached its highest level in decades in many countries, the US ranks consistently high when compared to the rest of
The digital experience is not keeping up with the needs of B2B buyers and customers. They want B2C-like experiences. Can you deliver?
Customer experience is about designing the right experience, actively working to understand customer needs before they tell you,
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Along with many other things, the past two years of the pandemic have changed our consumer patterns, with 89% of shoppers expressing concerns about in-store shopping and proximity to other people.
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