How University Skills Can Lead to Outstanding Customer

Customer service asistant

Customer service plays an extremely important role in business today. Good customer service can help businesses to attract and retain customers.

It is essential to support customers before, during and after making a purchase. Good communication and problem-solving are just

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Future-Proofing Your Brand on Black Friday and Beyond

Black Friday

Every year, Black Friday presents an opportunity for retailers to look beyond driving sales to acquire high-quality customers who keep coming back. But with the event now an almost month-long affair, knowing how to navigate this peak sales period can

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How to Provide Customer Self-Service on Your Website

Customer self-service key

A website is one of the touchpoints where your customers can interact with your brand or business. It communicates all your products and services to them from a single click on your website.

Setting up a website that attracts traffic

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What Makes Cape Town Attractive to the International BPO

Cape Town Central Business District

Cape Town CBD’s booming BPO industry remains an attractive support for UK, USA, Australian and some Western European companies wanting to streamline costs and manage risk in the face of rampant inflation and economic uncertainty. Above all, a global shortage

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Consumers Judge Brands Based on their Customer Service

State of the Contact Center 2022 report

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Centre Employees for Success

90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree.


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4 Benefits of System Integration for Businesses

Network connections

Although business connections are vital in today’s climate, the same applies to a business’s applications.

Many businesses start with a handful of essential applications and accumulate more as their business expands in scope, size, and operations. Adding more applications can

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