How to Provide Customer Self-Service on Your Website

Customer self-service key

A website is one of the touchpoints where your customers can interact with your brand or business. It communicates all your products and services to them from a single click on your website.

Setting up a website that attracts traffic

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What Makes Cape Town Attractive to the International BPO

Cape Town Central Business District

Cape Town CBD’s booming BPO industry remains an attractive support for UK, USA, Australian and some Western European companies wanting to streamline costs and manage risk in the face of rampant inflation and economic uncertainty. Above all, a global shortage

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Consumers Judge Brands Based on their Customer Service

State of the Contact Center 2022 report

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Centre Employees for Success

90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree.


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4 Benefits of System Integration for Businesses

Network connections

Although business connections are vital in today’s climate, the same applies to a business’s applications.

Many businesses start with a handful of essential applications and accumulate more as their business expands in scope, size, and operations. Adding more applications can

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6 Rules to Communicate with Customers More Effectively

Customer Service Representatives

If you do not adequately train your employees in customer service, it could bring many problems to your business.

By giving the team detailed information about your products or services and setting a standard, your employees will become more productive

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How AI Can Help Tackle Your CX

Artificial intelligence can improve both the employee and customer experience in several major ways.

As the labor shortage in the customer service industry continues, customers’ expectations are becoming more rigorous. In a recent survey, 90% of consumers said that getting

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