For customer care teams, a new McKinsey report paints a stark reality. They’re handling more calls than ever – with increasingly fewer agents. Leaders are looking for ways to maintain call capacity while driving down costs.
One solution: make sure
Project starts grind to a halt
In the June to August summer months this year project starts plummeted as soaring material, energy and fuel costs hampered industry activity.
The September 2022 edition of Glenigan’s Construction Review reports that there was also a 12% fall in main
